City of Upland, CA

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Tuesday, July 8

Frequently Asked Questions

Bestsellers Club FAQs

How may I get more books by a particular fiction writer?

When you sign up for the Bestsellers Club and select the authors you want to read, then reserves ("holds") will automatically be placed on their new books for you. This way you will never miss out on a new book.

What titles are included?

This program applies to new hardcover fiction titles only. If Tom Clancy writes a new fiction story, it will be included; if he writes a non-fiction history of submarine warfare, it will not. You would have to place a reserve in the old-fashioned way.

Is there a fee?

The only charge is our standard $0.50 reservation fee per item "on hold" for you.

How do I join?

To join, download a form from our Bestsellers page!

CITRUS FAQs

What is CITRUS? How do I access CITRUS?

CITRUS is the name of Upland Public Library's Online Catalog. With it you can search our collection, renew books, check your account information, and even place a book on hold.

To access CITRUS, click on the Search Catalog button at the top of any Library webpage, and you will then enter CITRUS, our catalog. You may search our catalog without logging in. However, if you want to access MyCitrus, view your account information, renew material, or put books on hold, you will need to log in first.

How do I login? What is my PIN?

The most efficient way to log on is by entering your Upland Library card number and personal identification number (PIN) in the upper right corner of the CITRUS screen, then click the Logon to MyCitrus button. This way CITRUS will not prompt you to login each time you select a menu option under My Account.

Library Card Number: Enter your 14-digit library card number with no spaces
PIN: Default PIN is your 8-digit birthdate (MMDDYYYY)

What is My Citrus?

My Citrus is your own personalized CITRUS! Once you login to My Citrus, you have access to My Favorite lists of your preferred authors and subjects, based on your previous checkouts. You also have access to Tell Me When where you can set up CITRUS to notify you when new items of interest to you come into the Library (based on your My Favorite lists). You will also have access to your My Account information without having to re-enter your card number and PIN.

How do I renew my books?

If all you want to do is renew your materials, just click on this Fast Renewal Link below and it will take you to our Renew My Materials screen in CITRUS. Then login by entering your card number and PIN, then click on the blue button. Next, select the materials you want to renew.

Please make note of your new due date(s). Materials will not renew for the following reasons:

• Someone else has placed a hold on the title.
  
• You have reached the maximum number of renewals. Most items may be renewed twice; some types of items, such as test books, may not be renewed due to high demand.
  
• Your account may have too many overdue items or accrued fines or bills.
  
• If you decide to renew your materials after you are already in our catalog, just click on the MyAccount link, then select Renew my Materials. You may be prompted to enter your card number and PIN if you have not previously logged in.
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What if I still need more help with CITRUS?

Any time while using CITRUS if you need more assistance, just click Help on the Citrus Toolbar at the top of the web page. You can also call the Library during open hours at (909) 931-4205.

Email Notification FAQs

What is email notification?

Email notification is an optional way for you to be notified that items you have checked out are overdue and items you have requested be held for you have arrived for pickup. Please be aware that this service replaces paper notices. If you are unable to check your email regularly, this service may not be right for you.

Will I get “junk” email or “spam” if I sign up for this service?

Upland Public Library considers all your information to be private and confidential. We do not release or sell any of your information, including name, address, phone number or email address, without an appropriate legal court document. If you sign up for email notification, we will use your email address only for UPL notices and mailings.

What if I don’t like getting notices by email? How do I change back to receiving paper notices?

If you find that you prefer receiving paper notices, you can change back easily. You just need to call the Library or stop by our circulation desk and ask a staff member to switch your account back to paper notices. We will need to give you the paper notice form and have you fill out ALL information on the form.

When will my email notices be sent?

Email notices are automatically delivered by our system between 7 and 9 a.m. each morning. Email reminders and overdue notices will run everyday that the Library is open. Hold notices will run Monday through Thursday.

What are “reminder” notices?

Notices that are sent two days before an item is due reminding you of your due date. There will also be a link in your email to CITRUS, our online catalog, and instructions for logging in and renewing your materials online.

Can I receive “reminder” notices through the mail?

No, due to the cost of sending out paper notices, we are only able to offer this service to those registered for email notification.

What will my email look like?

All notices will show in your inbox as from "uplandplnotices@ci.upland.ca.us" and the subject line will read “Library notice.” The email notices will list your name and the titles you have on hold for pickup or the items that are overdue.

What happens if I forget to update my email address with the Library?

If we send out an email that bounces back to the Library as undeliverable, we will remove the email address from your account and send paper notices until we receive an updated email address from you.

What if my account screens for bulk or junk mail?

If you are not receiving your email notifications from the Library, it is possible that your email provider designates Library notices as “junk mail” and sends these to a junk mail folder. You will need to contact your local Internet Service Provider and ask for instructions on how to allow notices from uplandplnotices@ci.upland.ca.us to be on their “safe” list or to be delivered directly to your Inbox.

Can I have my notices sent to multiple email addresses?

Yes, just list each email address on the form when signing up.

Can I have email notices sent for my child’s (under 18) account?

Yes, but your child must have you present with your photo I.D. to change their account to email.

Still have questions about email notification?

Download a Brochure (pdf) or call us at (909) 931-4200.

Online Book Club FAQs

What is the Online Book Club?

Monday through Friday, Online Book Club members receive an e-mail with a portion of a chapter from a popular book. The daily e-mails take about five minutes to read. These segments are not random or abridged; they are consecutive so that by the end of the first week, you will have read one to three chapters of the book (depending on chapter length).

How do I join? Are there membership dues?

No, it's a free service, and you can quit any time you like. You can sign up via the Online Book Clubs website.
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What kind of books do we get to read?

It depends on what you like to read. We are now offering 11 Online Book Clubs:

• Pre-Publication Book Club
  
• NonFiction Book Club
  
• Fiction Book Club
  
• Horror Book Club
  
• Mystery Book Club
  
• Business Book Club
  
• Audio Book Club
  
• Teen Book Club
  
• Good News Book Club
  
• Science Fiction Book Club
  
• Romance Book Club
  Check out this week's titles at the Online Book Clubs website.
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What if I like the book and want to finish it?

Come down to the Upland Public Library and check it out! You can check for availability of a title by clicking on the Search Catalog button at the top of this webpage.

Online Databases FAQs

What are online databases?

The online databases acquired by the Library are compilations of articles that are originally printed in books, magazines, journals, and/or newspapers from reputable, nationally known publishers. Because these databases are online, you can search these databases inside or outside the Library.

What kind of information can you find in an online database?

You can find current news and in-depth information for work, school, or your own personal gratification, on a wide variety of topics. For example:

• company histories
  
• financial news
  
• book reviews
  
• factual trivia and statistics
  
• court decisions
  
• biographies
  
• health news
  
• historical accounts
  
• primary source documents
  
• product reviews and comparisons
  
• literary criticism
  
• public policy

Who uses online databases?

Anyone who needs to find current or historical information efficiently:

• Consumers and investors who want to make intelligent purchases
  
• Potential, new, and established business owners
  
• Students, scholars, and anyone who needs to make a persuasive argument
  
• Trend watchers looking for new opportunities
  
• Job applicants researching potential employers
  
• Hobbyists, tinkerers, and general seekers of knowledge

Why not just search the Internet?

These online databases save you time and money by pulling together the information you need. Organized by subject and reading audience, much of this information is not freely available on Internet sites, but instead come from reference books and articles in magazines, journals, and newspapers, originating from qualitative publishers and news distributors. Each article cites a publishing source and date. Because these databases are electronically available, you can search for information even when the Library is closed. For your convenience, you can print or email search results to yourself.

OverDrive Digital Books FAQs

What is in the OverDrive Digital Books collection?

• Bestsellers, classics, self-help, business, legal books, and other fiction and non-fiction.
  
• Digital ebooks are downloadable to a Mac or PC, SmartPhones, and most PDAs. They are presented in either Adobe or Mobipocket format.
  
• Digital audio books may be downloaded to portable audio players, PCs and/or burned to CDs (depending on the publishing rights), and are presented in Windows Media format, accessed via the OverDrive Media Console.

What are the lending policies for digital books?

• A total of five titles may be checked out at any given time.
  
• Loan period is 21 days.
  
• A total of ten titles may be on hold at any given time.
  
• A total of five titles may be kept in your Bookbag for 30 minutes each.
  
• Digital books are returned automatically at the end of 21 days; only Adobe eBooks may be returned earlier.

What portable devices and systems are supported?

• Adobe Reader runs on many Windows and some Macintosh computers, as well as on many PDAs.
  
• Mobipocket runs on Windows computers, as well as SmartPhones and most PDAs.
  
• In order to use OverDrive Audio Book titles on a device, the device must either support the bit rate of 32kbps or be able to transcode 32kbps files to a supported bit rate. You can test the functionality of your device at the OverDrive Device Resource Center (click on the website button below), which also lists both known supported and incompatible audio devices. (The Apple iPod is not supported because it does not enable the licensing required by publishers. Some Palm devices may be enabled by a third-party application, Pocket Tunes, which is not free.) You may use the "Plays For Sure" website as a reference, but again, check that your device can play audio files encoded at 32kbps for audio books.
  
• Library staff may not make recommendations for purchase.

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How do I select digital books for reading or listening?

• Browse and search the digital books collection at OverDrive. You may browse fiction or non-fiction, or you may search by keyword, title, author, format, and more.
  
• Add your selections to My Bookbag, then click on Proceed to Checkout.
  
• Select Upland Public Library from the dropdown menu, and enter your library card number without spaces.
  
• Click Download to begin the download process.

Can I place a hold on titles that are checked out?

Yes. If a digital book is unavailable, it can be added to the waiting list. You will receive an e-mail notification when the item becomes available; it will then be held for 48 hours.

How do I download an Adobe eBook?

• You must download and install the latest version of the free Adobe Reader software (at least Version 6).
  
• You must also activate Adobe Reader. Easy Activation occurs the first time you download and open an eBook and will allow access to eBooks on that computer only. Named Activation requires name and e-mail information and allows access to eBooks on multiple devices.
  
• Adobe Reader should open automatically. When the download is complete, you will be able to read the eBook immediately by double-clicking the clock symbol in the upper right-hand corner.
  
• eBooks will be stored in the Adobe Reader Bookshelf. Once stored, they can be read offline (without being connected to the Internet).

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How do I download a Mobipocket eBook?

• Download and install free Mobipocket Reader application. Refer to the owner's manual to install PDA applications.
  
• Mobipocket requires you to register the PID (Personal IDentifier) for up to three devices at the eBook site.
  
• When the download is complete, click Open.
  
• All of the downloaded Mobipocket eBooks are accessible from the Library icon.
  
• Use the Mobipocket Reader Send to PDA option to transfer titles to any supported PDA.

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How do I download an OverDrive digital audio book to my PC?

• You must download and install the free OverDrive Media Console to your PC.
  
• The first time you use the OverDrive Media Console, you must upgrade the security of your Windows Media Player (must be Series 9 or higher).
  
• After you click on Download, the OverDrive Media Console will open. Specify a download location (or accept the default file path) and click on OK.
  
• In the Download Part(s) dialog box, check the box next to each part to be downloaded. When the download is complete, click on Play in the OverDrive Media Console. The OverDrive Media Explorer window will display and the file will play.
  
• To transfer the file to a portable device, go to the OverDrive Media Console, highlight the desired book, and click on Transfer/Burn.
  
• Windows Media Player will open; next steps will depend on which version you are using.
  
• Turn off the "skin mode" if necessary, then choose which parts of the book to transfer and click on Copy or Start Sync.

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How do I burn CDs of OverDrive audio books?

• The publisher of the book must first grant the right to burn to CD. You can find the Digital Rights Information after you click on a book title, at the bottom of a book's description.
• In the OverDrive Media Console, highlight the desired book and click Transfer/Burn. Windows Media Console will open.
  
• Turn off "skin mode" if necessary and click on Copy to CD or Device.
  
• Next steps depend on which version of Windows Media Console you are using. Select which part or parts to transfer, then click on Copy to CD or Device or Start Burn.

Where can I get help with Adobe Reader?

For help with Adobe Reader, you can open the software application, click on eBooks, then select How to... Read eBooks. You can also find help on the Califa Digital Book Download Center (click on the website button below).
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Where can I get help with Mobipocket Reader?

For help using Mobipocket Reader, open the software application, click the pull-down menu in the upper left and select Help. More information is available at the Mobipocket Support Home page (click on the website button below).
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Where can I get help with the OverDrive Media Console?

For help using the OverDrive Media Console, more information is available here.
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Where can I get additional help?

Click the Help link in the upper right-hand corner of the Califa Digital Book Download Center site.
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Playaway FAQs

What do I do if the Playaway locks up?

Like any good storyteller, sometimes the Playway just needs a moment to catch its breath. First, turn it on and off. If that doesn't solve the problem, remove and reinsert the battery.

What does the audio sound like on a Playaway?

Playaway audio is of equal or greater quality to digital downloads available today.

How does the Playaway compare to audio on cassette or CD?

The Playaway is more convenient and easier to enjoy than juggling multiple CDs, cassettes, or a separate player. You can also controlthe speed of the narrator's voice.

How does the Playaway compare to digital downloads and other forms of on-the-go downloading like cell phones?

The playaway comes pre-loaded with digital content, so it does not require information transfer fees, subscriptions, memberships, or even an Internet connection. Just plug in your earphones and listen wherever you go.

Why can't I add, delete or transfer content to or from a Playaway?

In order to protect the copyrighted works of authors and publishers as traditional books do, you are unable to make copies of the Playaway.

Can I use the Playaway in my car?

Yes, each Playaway has a universal headphone jack that can be used with most of the commonly available car adapters on the market, including cassette adapters and FM transmitters.

Is the Playaway waterproof?

While the Playaway should not be harmed if it gets splashed, it should not be used under water.

If the Playaway starts acting funny (skipping, etc.), what can I do?

While the Playaway should not be serviced by anyone other than certified personnel, simply changing the battery seems to fix most glitches that can occur.

How much reading time does a battery provide on the Playaway?

A standard AAA battery that should allow for up to 12 hours of uninterrupted playtime. While this device is in your possession, certain circumstances, such as the length of the recording or the remaining battery life, may make changing the battery necessary.

To determine how much battery life is left in the unit, look at the PLAYAWAY LCD screen which has a small battery icon on it. There are four levels of battery life reflected in the icon. When one bar is left in the battery icon, you have 20% power left.

How do I change the battery on the Playaway?

To change the battery, hold the Playaway so that the smooth side is facing you and locate the battery cover at the wide base of the player. Find the slot in the middle of the base and use your thumb or small tool, like a screw driver, to carefully lift up and unsnap the plastic battery cover. Remove the old battery and replace with a fully charged battery, putting the positive side of the battery (side with protrusion) to the right. Snap the cover back into place and continue listening.

How do I find out what titles the Library has on the Playaway?

To browse the CITRUS catalog for available Playaway titles:

• Click on the red Search Catalog button at the top of any Library webpage.
  
• Click on Power Search (below the search box).
  
• Click on CALL_NUMBER in the Catalog Searches box.
  
• Type DBP and then press Enter or click on the Search button.